Jiazel F.

I bring over 4.5 years of experience in administrative and client-facing roles, with strengths in call handling, lead qualification, and appointment setting. I have successfully supported high-volume operations by managing schedules, maintaining accurate documentation, and coordinating with teams to ensure smooth workflows. In my role as a Virtual Assistant/Programme Coordinator, I streamlined processes, handled client and employee concerns, and improved overall operational efficiency. I hold a Bachelor of Arts in English from the University of Baguio and have completed certifications in professional communication and workplace English, strengthening my ability to communicate clearly and professionally. I am highly organized, detail-oriented, and skilled at balancing empathy with efficiency—ensuring a positive client experience while meeting performance targets. Here’s what I do best: Call Handling & Intake Support I manage inbound inquiries, guide clients through structured questions, gather accurate information, and help qualify needs to ensure the right next steps are taken. Appointment Setting & Coordination I schedule consultations efficiently, manage calendars across time zones, and ensure a seamless booking process. Operations and Admin Support I maintain organized records, update CRM systems, and ensure all documentation is accurate and up to date. Team Coordination & Problem Resolution I support team members by resolving administrative and technical concerns, allowing operations to run smoothly without disruption. Real-Time Monitoring & Follow-Ups I respond quickly to issues, conduct follow-ups, and ensure consistent communication to maintain engagement and workflow continuity. Communication & Client Experience I handle client and team communication with professionalism, balancing empathy and efficiency to create a positive experience.