Asna H.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With extensive experience in customer success and SaaS solutions, I specialize in managing the full customer lifecycle for enterprise clients. Currently serving as a Senior Solutions Consultant at EZO, I drive onboarding, implementation, adoption, and long-term retention for global organizations such as BBC and UNICEF. My approach blends technical expertise with strategic relationship management to ensure customers achieve measurable value and business outcomes. Key Skills: ✔️ Customer Lifecycle Management: Lead onboarding, implementation, and training programs to ensure smooth adoption and maximum ROI. ✔️ Client Relationship Building: Act as a trusted advisor, cultivating strong partnerships and ensuring customer satisfaction at every stage. ✔️ Renewals & Expansions: Manage contract renewals and identify growth opportunities through upsell and cross-sell strategies. ✔️ Quarterly Business Reviews (QBRs): Prepare and conduct QBRs to review progress, highlight ROI, and drive feature adoption. ✔️ Process & Documentation: Create tailored documentation, best practice guides, and training materials to support client teams. ✔️ Feature Adoption & Enhancements: Ensure customers leverage new features effectively, while gathering feedback to influence product roadmap. ✔️ Problem Solving & Support: Provide strategic and technical solutions for complex customer challenges. Tools & Platforms: ➤ Customer Success & CRM: Salesforce, HubSpot, ZOHO ➤ Support & Collaboration: Zendesk, Jira, Slack, Redmine ➤ Engagement & Productivity: Google Suite, Excel, and data-driven reporting tools Experience: As a Senior Solutions Consultant at EZO, I manage enterprise accounts across diverse industries, ensuring tailored onboarding, seamless implementation, and measurable outcomes. I lead customer success initiatives, run QBRs to align on goals, and proactively manage renewals and expansions. Previously, I supported SaaS implementations and project management, building a strong foundation in customer support, adoption strategies, and cross-functional collaboration. Why Choose Me? ⭐️ Enterprise Success Expertise: Proven track record managing global clients with complex requirements. ⭐️ Strategic Partner: Skilled at driving adoption, retention, and revenue growth through proactive engagement. ⭐️ Documentation & Enablement: Experienced in creating tailored guides, workflows, and training materials to empower client teams. ⭐️ Customer-Centric Mindset: Dedicated to ensuring customers unlock the full value of their SaaS investment.