Brandi G.

I help B2B SaaS companies create clear, user-friendly requirements and documentation that reduces support tickets and accelerates user adoption. With 9+ years of experience in enterprise software, I specialize in translating complex technical concepts into accessible guides that both technical and non-technical users can follow. My sweet spot is working with growing tech companies who need someone who understands both the business impact and technical details. What I do best: • Technical documentation for APIs, integrations, and software platforms • User guides and training materials that actually get used • Process documentation and workflow optimization • Business analysis and requirements documentation • Vendor portal and system integration documentation Recent wins: • Led platform documentation for $130M+ product suite migration to Azure • Created training materials that achieved 95% user adoption for security rollout • Developed process docs that reduced implementation time by 60% • Built comprehensive documentation that cut support tickets by 30% I believe great documentation should feel like having a knowledgeable colleague walk you through the process. Whether you need API docs, user guides, or process optimization, I bring both technical understanding and clear communication to every project. Ready to turn your complex processes into clear, actionable documentation? Let's talk.