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Taonga K.
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Taonga K.

Customer Service | Compliance Auditing | PV Utilities Specialist

✔ Solar Project Management ✔Compliance Auditing ✔HIPAA complaint ✔Help Desk ✔ Mortgage debt collection ✔ Quality Assurance Specialist ✔Email communication ✔ Customer Service ✔ ACES✔ Remote Admin Assistant ✔B2B\B2C ✔7 years of progressive experience. I have excelled in in my previous roles with Zernet Solar, Fay servicing international and Advanced Diabetes Supply. All three are international companies. Notably, I was an active member of the team that helped Fay servicing set up a new remote center for customer service and Quality assurance. 🌐 Diverse Industry Mastery: I offer a dynamic blend of expertise from three distinct industries: Solar Enerngy, Mortgages, and Health Care Customer Service, providing the versatile experience your team needs. 🤝 Customer Experience Maestro: As an Inside Sales Associate and Customer Service Expert, I've excelled in sales and de-escalation, ensuring top-tier customer satisfaction. At A1 Travel, I was top sales person for 4 months running with more than £10,000 in revenue. 🚀 Work Station and Lightening quick Internet Speed: Equipped with a fast internet connection and a rock-solid work-from-home setup, I guarantee a seamless and uninterrupted workflow.

🇿🇲Lusaka, Zambia$15/hr100% JSS5.00 (1)Since Jun 2025

Earnings and projects

MRR (estimate)
≈$1.4k

An estimate from an earlier read

World#34,028 / 412k
🇿🇲Country#8 / 82
Revenue, last 30 days
$1.7k

Last 6 months: $8.5k

World#25,334 / 412k
🇿🇲Country#9 / 82
Total earnings
$12k

Billed in all: $13k

World#180,215 / 412k
🇿🇲Country#27 / 82
Per project
$6.1k

$8.5k in the last 6 months

World#28,384 / 412k
🇿🇲Country#5 / 82
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇿🇲Country#29 / 82
Projects in all
2
0% fixed100% hourly
World#328,889 / 412k
🇿🇲Country#67 / 82

Earnings, last 30 days

$12.8k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$11k$12k$13kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 7% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #40Solar Energy357 freelancers · 🇿🇲 #3Top 11%
  2. #160Oracle NetSuite769 freelancers · 🇿🇲 #1Top 21%
  3. #257HIPAA1,315 freelancers · 🇿🇲 #1Top 20%
  4. #516Quality Assurance4,092 freelancers · 🇿🇲 #1Top 13%
  5. #635Scheduling6,335 freelancers · 🇿🇲 #1Top 10%
  6. #669Phone Communication6,538 freelancers · 🇿🇲 #1Top 10%
  7. #993Sales9,827 freelancers · 🇿🇲 #2Top 10%
  8. #1,461Email Communication14,123 freelancers · 🇿🇲 #1Top 10%