Shubham kumar M.

$3M+ in e-commerce sales generated | 10+ Shopify brands built from scratch | 10+ years in Dropshipping Business (Export-Import) Your e-commerce business needs more than someone to complete tasks. It needs someone who understands your challenges and knows how to solve them. I'm an AI-First E-commerce & Dropshipping Specialist helping brands streamline operations from product sourcing and Shopify fulfillment to supplier management, customer support, international logistics, and AI-assisted automation. I've helped build more than 10 Shopify brands from scratch and contributed to over $3 million in e-commerce sales. My background goes beyond store setup. I have 10+ years of experience in export-import, supplier coordination, and international logistics, and I've spent years working with businesses selling to customers in the US, Europe, and other markets. My focus is simple: solve operational problems, reduce repetitive work, and keep your business running smoothly so you can focus on growth. WHAT I CAN HELP WITH Shopify & dropshipping operations - Set up and manage Shopify stores, products, apps, and day-to-day workflows. - Oversee order processing, fulfillment, tracking, inventory updates, and supplier follow-ups. - Handle returns, replacements, delayed shipments, customer complaints, and chargeback documentation. - Find gaps in the order-to-delivery process and put clear SOPs and reports in place. Product research, sourcing & private label - Research products, competitors, and supplier options before a business commits to stock or advertising. - Source manufacturers and suppliers in India and China; compare quotations, MOQs, samples, packaging, and lead times. - Support supplier negotiations, product development, quality checks, and shipping coordination. - Calculate realistic landed costs so you can make decisions with the full cost in view. AI-first e-commerce workflows - Review repetitive work in customer support, order management, and supplier coordination. - Use AI-assisted research, drafting, classification, and reporting where they save time without compromising accuracy. - Design workflow steps, SOPs, and approval checkpoints before introducing automation. - Help identify which tasks are suitable for AI and which still need a person to review or approve them. International logistics & customer experience - Coordinate with suppliers, warehouses, freight partners, and carriers such as FedEx, UPS, and DHL. - Investigate delivery delays, tracking mismatches, customs issues, lost shipments, and fulfillment exceptions. - Organize customer communications and follow-ups so problems don't sit unanswered. - Prepare clear case records for returns, refunds, disputes, and chargebacks. THE WORK I'VE DONE Struggling with delayed orders, unreliable suppliers, fulfillment issues, or repetitive tasks taking up your valuable time? You need someone who can take ownership of these challenges not just complete another task. Shopify & Order Management: Process orders, coordinate fulfillment, update tracking, manage inventory, and resolve shipping delays. Product Sourcing: Find and evaluate suppliers in India and China, compare quotations, negotiate pricing and MOQs, and coordinate samples and quality checks. Dropshipping Operations: Support store setup, product research, supplier communication, and day-to-day order fulfillment. Customer Support: Handle customer inquiries, returns, refunds, delivery complaints, and chargeback documentation. International Logistics: Coordinate with suppliers, warehouses, FedEx, DHL, and UPS to resolve shipment and customs issues. AI-Assisted Workflows: Identify repetitive tasks, improve support and order-management processes, and develop practical AI-assisted workflows with appropriate human oversight. TOOLS & WORKING STYLE I work with Shopify, WooCommerce, Google Sheets, shipping and fulfillment platforms, marketplace tools, and customer support systems. I'm comfortable creating trackers, documenting processes, and giving clear progress updates. I use AI tools to improve research, writing, and workflow design, and I'm continuing to develop my automation skills. I prefer clear responsibilities, realistic timelines, and straightforward communication. If something is blocked, you'll know what is blocking it, what I've checked, and what I recommend doing next. You can read feedback from clients I've worked with in my Upwork history. LET'S TALK ABOUT YOUR STORE If you're managing a growing Shopify or dropshipping business, tell me where things are getting difficult. Is it product sourcing? Supplier reliability? Too many fulfillment issues? Customer support? Repetitive work that may be suitable for AI? Send me an invitation on Upwork with your main challenge and what you need done. I'll review the scope with you and suggest a practical starting point. If we're a good fit, we can begin with a focused paid project and build from there