Iana Alexia P.

Executive & Administrative Assistant | Virtual Assistant | Customer Support Hi! I'm Iana, a reliable and detail-oriented Executive & Administrative Assistant with experience supporting customers, managing administrative tasks, coordinating schedules, handling communications, and assisting with day-to-day business operations. My background includes healthcare customer support, travel and airline operations, real estate lead management, and administrative support. I have also completed Executive Assistant training, strengthening my knowledge of executive support, organization, scheduling, communication, and business administration. How I can support your business: • Executive & Administrative Support • Calendar & Appointment Management • Email & Inbox Management • Meeting Scheduling & Coordination • Customer & Client Communication • Data Entry & CRM Management • Internet Research • Document & File Organization • Travel Planning & Booking Assistance • Task & Project Coordination • Follow-ups & Reminder Management • SOP & Process Documentation • General Virtual Assistance My professional background: **Healthcare Customer Support** – Assisted members with insurance benefits, eligibility, claims inquiries, account concerns, and documentation while maintaining HIPAA compliance. **Travel & Airline Customer Support** – Assisted customers with bookings, flight changes, cancellations, and travel-related concerns in a fast-paced environment. **Real Estate Virtual Lead Management** – Manage and follow up with leads, update CRM records, organize tasks, and support lead management and appointment coordination. **Executive Assistant Training** – Trained in executive and administrative support, organization, scheduling, professional communication, task management, and supporting business operations. ### Tools & systems I'm familiar with: • Google Workspace • Microsoft Office & Microsoft 365 • Google Calendar • Google Sheets & Docs • Trello • Slack • Zoom • Canva • CRM Systems • Availity • Aetna Portal • NextGen Healthcare • Oracle Health I am organized, proactive, adaptable, and committed to providing dependable support. I understand that great administrative support is not only about completing tasks—it's about staying ahead, communicating clearly, keeping information organized, and helping clients save time. Whether you need an Executive Assistant, Administrative Assistant, or Virtual Assistant, I can help manage the details so you can focus on growing your business. I'm looking for long-term opportunities where I can become a dependable part of your team and contribute to your day-to-day success.