Eleonor Helen P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I’m a Licensed Professional Teacher and experienced Customer Support Specialist with a strong background in eCommerce customer service, email and live chat support, order management, technical troubleshooting, and after-sales care. My background in education taught me how to communicate with patience, empathy, and clarity, skills that have become some of my greatest strengths in customer support. I understand that behind every ticket is a real person who wants to feel heard, understood, and confident that their concern is being handled properly. I have hands-on experience supporting customers for eCommerce businesses, managing inquiries from initial product questions through post-purchase support. I’ve handled order changes, cancellations, returns, refunds, replacements, damaged or missing orders, delivery concerns, product issues, and customer escalations. I’m experienced with Zendesk, Shopify, Slack, Zoom, Google Workspace, ClickUp, CRM systems, and other remote collaboration and customer support tools. I’m also comfortable reviewing order details, customer photos, tracking information, and account history to investigate issues and determine the most appropriate solution. What I Can Help You With Email and live chat customer support Zendesk ticket management Shopify order management and customer support Returns, refunds, replacements, and cancellations Shipping, tracking, and delivery concerns Product and pre-purchase inquiries Technical troubleshooting Customer complaints and escalations CRM and customer record management After-sales support Help center and macro improvement Internal team coordination Customer retention and satisfaction What You Can Expect From Me I don’t believe in simply sending scripted responses and closing tickets. I take the time to understand the customer’s concern, investigate the details, and provide a clear and practical resolution while following company policies and protecting the customer experience. I’m organized, detail-oriented, dependable, and calm under pressure. I can work independently in a remote environment while communicating effectively with managers, fulfillment teams, suppliers, and other departments when an issue requires collaboration. As a Licensed Professional Teacher, I also bring a unique advantage to customer support: I know how to listen carefully, explain complicated information in simple terms, adapt my communication style, and remain patient even in challenging situations. My goal is simple: resolve issues efficiently while making every customer feel heard, respected, and valued. If you’re looking for a reliable Customer Support Specialist who can represent your brand professionally and genuinely care about your customers, I’d be happy to be part of your team.