Birgitta Ratih K.

Most founders don't have a talent problem. They have a systems and follow-through problem such as tasks slip, clients feel neglected, and the CEO ends up doing work they shouldn't be touching. That's exactly what I fix. I'm a Client Success & Operations Specialist who builds the back-end systems that keep your clients happy and your team running without constant hand-holding. I work at the intersection of client relationship management and workflow automation, so your operations actually support growth instead of slowing it down. Currently available for part-time and full-time remote engagements. Open to ongoing retainers and long-term collaborations. **What I've delivered:** - 40% increase in positive client reviews through structured client relationship workflows - 40% client retention rate across 50+ high-profile clients monthly - 20% team efficiency gain from a custom Notion KPI Dashboard - 1,000+ client enrollments driven through streamlined onboarding systems - 500+ data records processed daily with 100% accuracy and zero rework **Where I specialize:** Client Success & Relationship Management - Onboarding flows, client portals, communication SOPs, and retention systems that make clients feel taken care of without draining your team Operations & Workflow Automation - Building scalable Notion and ClickUp workspaces, process documentation, and repeatable SOPs that eliminate micromanagement CRM & Data Management - Pipeline setup, cleanup, and reporting so nothing falls through the cracks **Tools I work with:** - Notion, ClickUp, Airtable, HubSpot, Google Workspace, Slack, Asana, Zapier, AI-assisted workflows (ChatGPT, Claude, Gemini) I've managed operations for 50+ high-profile clients monthly at one of Indonesia's leading premium brands, and supported workflows for organizations including JP Morgan, Monash University, and Pertamina — environments where precision and discretion aren't optional. If your systems need to catch up with your ambition, let's talk.