Alexah Jade M.

I can help you manage daily operations, organize records, handle customer inquiries, and keep your business running smoothly. I am organized, detail-oriented, and committed to providing dependable support that meets your business needs and helps you achieve your goals. 🛠️ Services I Can Provide 💬 Customer Support – Email and chat support, responding to customer inquiries, resolving concerns, and maintaining positive customer relationships using Gorgias and other support tools. 🛒 E-commerce Assistance – Shopify order management, order processing, order status monitoring, and refund, return, and replacement request tracking using Shopify and Checkout Champ. 📦 Order & Shipment Tracking – Monitoring shipments, checking delivery statuses, identifying delays using Amazon Shipping, FedEx, UPS, USPS, and UniUni tracking websites. 📊 Spreadsheet Management – Organizing and maintaining accurate records like order tracking number and monitoring refunds, returns, replacements, and shipment statuses and EOD reports daily using Google Sheets and Microsoft Excel. 📋 Administrative Support – Data entry, document organization, spreadsheet formatting, and daily administrative tasks. 💰 Basic Bookkeeping & Accounting – Assisting with financial records and basic bookkeeping tasks using QuickBooks. 📱 Social Media Assistance – Supporting social media activities and assisting with Facebook Ads and TikTok Ads. 💻 Tools & Platforms 💬 Customer Support: Gorgias 🛒 E-commerce: Shopify, Checkout Champ 📦 Shipment Tracking: Amazon Shipping, FedEx, UPS, USPS, UniUni 📊 Spreadsheets: Google Sheets, Microsoft Excel 📝 Documents: Microsoft Word, Google Docs, WPS Office 📧 Email & Cloud Storage: Gmail, Google Drive, OneDrive 💰 Bookkeeping: QuickBooks 🤝 Communication: Zoom, Google Meet, Microsoft Teams, Telegram, Viber 📱 Social Media: Facebook, Instagram, TikTok, YouTube 🤖AI Tools: ChatGPT, Gemini, Claude, Microsoft Copilot I am familiar with these tools and platforms and understand how they can support customer service, order management, recordkeeping, and daily business operations. I am also willing to learn new systems and adapt to your existing workflows to provide the support your business requires. 🌟 Why Work With Me? ✔️ Reliable, organized, and detail-oriented ✔️ Efficient in managing tasks and maintaining accurate records ✔️ Committed to timely communication and quality work ✔️ Focused on customer satisfaction and smooth business operations ✔️ Adaptable, proactive, and willing to learn new tools and processes ✔️ Dedicated to understanding your business needs and providing practical support My goal is to make your workload lighter by providing reliable assistance, keeping tasks organized, and helping your business operate more efficiently. I value professionalism, clear communication, and attention to detail in every task I handle. Let's work together to support your customers, streamline your daily tasks, and help your business grow!