Indah W.

Do you feel overwhelmed handling customer inquiries? Worry no more — I’m here to help. With 9+ years of experience as a Virtual Assistant, and a strong focus over the last 2 years in non-voice customer service and e-commerce admin, I provide reliable support that keeps your business running smoothly and your customers coming back. I specialize in handling customer inquiries via chat and email, coordinating with internal teams, and making sure customers feel heard, supported, and satisfied. I help turn one-time buyers into loyal brand advocates by providing exceptional service and attention to detail. 💼 What I Can Do for You: - Respond to customer inquiries via chat & email - Manage online stores (WooCommerce, Shopify, Lazada, Shopee) - Create and update product listings - Process and fulfill orders - Handle return and refund requests - Provide shipment updates and resolve delivery issues - Track inventory and coordinate restocks - Maintain organized records using CRM systems - Support your team with general VA tasks and project coordination 🛠 Tools & Platforms I Use: - Customer Support: HubSpot, Zendesk, WATI - E-commerce: WooCommerce, Shopify, Lazada, Shopee - Project & Task Management: Asana, Zoho, Notion, Jira - Communication: Slack, Zoom, Google Meet, Teams - Productivity & File Sharing: Google Workspace, Microsoft Office, Google Drive, OneDrive, Confluence ✅ Why Clients Love Working with Me: - Quick learner with a proactive mindset - Detail-oriented and highly organized - Strong communicator and team player - Dependable, efficient, and results-driven Let’s take the stress of customer support and e-commerce admin off your plate — so you can focus on growing your business. Message me today, and let’s get started!