Trisha Mae A.

I’m a detail-oriented and customer-focused Customer Service Representative with over 2 years of experience in chat and email support, providing prompt and effective assistance to customers in e-commerce and service-based businesses. I’ve worked with several CRM platforms and tools including Shopify, Zendesk, Klaviyo, Zen Portal, Skio, and more, which has allowed me to handle various customer concerns efficiently and accurately. My expertise lies in managing customer tickets, processing orders and returns, troubleshooting account and product-related issues, and ensuring every customer feels heard and valued. I focus on clear, professional communication and always aim to resolve inquiries in a timely and empathetic manner. In addition to my support background, I bring 5 years of experience as a freelance business owner, where I gained hands-on knowledge of running an online business—from handling customer orders and inquiries to marketing, inventory tracking, and fulfillment. This experience helped me develop strong problem-solving skills, a customer-first mindset, and the ability to multitask under pressure. I also have 5 months of experience as an Order Entry Specialist, where I was responsible for inputting customer data and order details with precision. This role enhanced my accuracy, speed, and attention to detail, especially in high-volume and deadline-driven settings. ✅ Tools I Use: • Shopify • Zendesk • Klaviyo • Zen Portal • Skio • Google Workspace • Microsoft Excel • Kustomer • Outlook • Stella • Notion • Rich Panel • Whalek • 17Track I’m passionate about helping businesses grow by delivering excellent customer experiences and maintaining efficient support operations. Whether I’m solving a product issue, updating customer records, or following up on open cases, I make sure every interaction is handled with care and professionalism. I’m currently open to remote opportunities where I can bring my skills and experience to a team that values responsiveness, reliability, and customer satisfaction. Let’s connect!