Jamie R.
Customer Support & Social Media Manager| Shopify | TikTok | VA Support
I specialize in high-volume customer communication, client intake, and backend support for fast-paced businesses. With experience in both eCommerce and legal environments, I bring a unique blend of efficiency, organization, and client care to every project. On the legal side, I’ve handled 50–60+ daily client interactions, conducted detailed intake interviews, and supported case development by gathering critical documentation and maintaining accurate records. I understand how to communicate with professionalism, urgency, and empathy, especially in high-stakes situations. In eCommerce and social media, I’ve: Managed customer service for high-revenue brands Supported TikTok accounts with 30K+ followers Helped scale brands generating $100K+ weekly Handled inboxes, order issues, and customer retention I’m best suited for: Customer Support (Email/Chat) Client Intake & CRM Management Virtual Assistance & Admin Support Social Media Management & Engagement If you need someone who can handle volume, stay organized, and represent your brand professionally, I’m ready to jump in.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $10k
Billed in all: $18,298$18k
$5k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 5% in TikTok
Ranked by MRR among everyone on Upwork with the skill.
- #32Ecommerce Platform265 freelancers · 🇺🇸 #2Top 12%🇺🇸#2 of 14
- #42Team Training266 freelancers · 🇺🇸 #8Top 16%🇺🇸#8 of 47
- #73Problem Resolution837 freelancers · 🇺🇸 #18Top 9%🇺🇸#18 of 102
- #145Ecommerce Support1,624 freelancers · 🇺🇸 #8Top 9%🇺🇸#8 of 52
- #218TikTok4,101 freelancers · 🇺🇸 #43Top 5%🇺🇸#43 of 589
- #549Google Sheets9,300 freelancers · 🇺🇸 #97Top 6%🇺🇸#97 of 894
- #1,041Online Chat Support11,527 freelancers · 🇺🇸 #60Top 9%🇺🇸#60 of 359
- #1,138Social Media Management20,041 freelancers · 🇺🇸 #171Top 6%🇺🇸#171 of 2,426