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Jamie  R.
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Jamie R.

Customer Support & Social Media Manager| Shopify | TikTok | VA Support

I specialize in high-volume customer communication, client intake, and backend support for fast-paced businesses. With experience in both eCommerce and legal environments, I bring a unique blend of efficiency, organization, and client care to every project. On the legal side, I’ve handled 50–60+ daily client interactions, conducted detailed intake interviews, and supported case development by gathering critical documentation and maintaining accurate records. I understand how to communicate with professionalism, urgency, and empathy, especially in high-stakes situations. In eCommerce and social media, I’ve: Managed customer service for high-revenue brands Supported TikTok accounts with 30K+ followers Helped scale brands generating $100K+ weekly Handled inboxes, order issues, and customer retention I’m best suited for: Customer Support (Email/Chat) Client Intake & CRM Management Virtual Assistance & Admin Support Social Media Management & Engagement If you need someone who can handle volume, stay organized, and represent your brand professionally, I’m ready to jump in.

🇺🇸Polk County, United States$15/hr100% JSS5.00 (1)Since Jun 2025

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#28,352 / 412k
🇺🇸Country#5,725 / 62.1k
Revenue, last 30 days
$2k

Last 6 months: $10k

World#20,819 / 412k
🇺🇸Country#4,292 / 62.1k
Total earnings
$17k

Billed in all: $18k

World#151,200 / 412k
🇺🇸Country#24,787 / 62.1k
Per project
$4.4k

$5k in the last 6 months

World#39,725 / 412k
🇺🇸Country#6,602 / 62.1k
Projects, last 6 months
2
50% fixed50% hourly
World#88,918 / 412k
🇺🇸Country#11,762 / 62.1k
Projects in all
4
50% fixed50% hourly
World#283,741 / 412k
🇺🇸Country#40,819 / 62.1k

Earnings, last 30 days

$18.3k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$16k$18k$20kOct 8Oct 23Nov 7

Skill rankings: Top 5% in TikTok

Ranked by MRR among everyone on Upwork with the skill.

  1. #32Ecommerce Platform265 freelancers · 🇺🇸 #2Top 12%
  2. #42Team Training266 freelancers · 🇺🇸 #8Top 16%
  3. #73Problem Resolution837 freelancers · 🇺🇸 #18Top 9%
  4. #145Ecommerce Support1,624 freelancers · 🇺🇸 #8Top 9%
  5. #218TikTok4,101 freelancers · 🇺🇸 #43Top 5%
  6. #549Google Sheets9,300 freelancers · 🇺🇸 #97Top 6%
  7. #1,041Online Chat Support11,527 freelancers · 🇺🇸 #60Top 9%
  8. #1,138Social Media Management20,041 freelancers · 🇺🇸 #171Top 6%