Aidana D.

I'm a Customer Support & CRM Manager with deep experience in ecommerce operations, support automation, and Shopify-based customer journeys. I help brands scale their support teams, reduce ticket volume, and improve response times using tools like Gorgias, Zendesk, and Shopify. ⚙️ Expert in automating support workflows using Gorgias macros, rules and integrations 📈 Improved response times and resolution rates through ticket routing, help centers and SLA design 👥 Manage & train support agents, optimize team performance and deliver client success 🧩 Experienced in project management, onboarding flows and multi-store coordination Whether you're looking to optimize your support stack, scale your team, or reduce churn through better CX - I can help.