Ernesto Jr G.

Customer Service & Tech Support | Management Skills, Email Management

Customer Success and Support Specialist with 15+ years of experience delivering exceptional client service across eCommerce, technical support, and customer operations. I specialize in email, phone, and chat support, with a strong focus on customer satisfaction, process efficiency, and team collaboration. I’ve successfully led and coached support teams, managed CRM platforms like HubSpot, and handled day-to-day operations for Amazon-based businesses. Whether it’s resolving complex technical issues, guiding clients through onboarding, or streamlining customer service workflows, I bring a proactive and reliable approach to every project. Core Skills: - Customer Service & Technical Support (Phone, Email, Chat) - CRM & Ticketing Tools (HubSpot, Microsoft 365, Google Workspace) - Amazon eCommerce Support & Operations - Client Success, Onboarding & Retention - Team Leadership & Training - Data Entry, Report Generation & Documentation - Troubleshooting & Escalation Handling - Process Improvement & Compliance If you're looking for someone resourceful, detail-oriented, and client-focused, I’m here to help you deliver consistent, high-quality support and build lasting customer relationships. Let’s work together to grow your business with care and excellence.