Sesugh A.

Need an Automotive Service Advisor who can retain customers and grow revenue? I've driven 35% higher customer retention and 200%+ revenue growth across automotive service and CRM roles; with 10+ years of hands-on technical and customer support experience. What sets me apart is the rare combination of mechanical engineering depth and frontline customer engagement. I don't just log tickets: I diagnose root causes, coordinate repairs, and translate technical complexity into clear communication that keeps customers coming back. I've managed 35+ daily service and parts requests, audited CRM processes, and built workflows that turn one-time visitors into loyal brand advocates. Here's what I can do for your business: ⭐ Automotive service advising — repair estimates, DVI reviews, workshop coordination, and parts sourcing ⭐ Technical support — troubleshooting via chat, email, and phone with engineering-backed solutions ⭐ CRM setup and management — HubSpot, Iziflo, Autoflow, Protractor, Incadea, Garagegtowth ⭐ Customer retention strategy — complaint resolution, follow-up systems, and loyalty workflows ⭐ Process auditing — identifying gaps in service delivery and fixing them permanently IBM-certified in Customer Engagement (Problem Solving, Process Controls, and Communication Dynamics). Coursera-certified in Interpersonal Skills. On Upwork: Top Rated, 5-star rating across all completed contracts, with clients in North America. Past employers include CFAO Mobility (Suzuki), FUSO Assembly Plant, Sylvan Lake Autopro, and Repairwise. If you need someone who understands both the technical and human side of automotive service and customer support, send me a message; I typically respond within a few hours and I'm ready to start immediately.