Rokia T.

Several years of experience in the hospitality industry, welcoming travelers from all over the world and managing back-office operations as a team leader. Experienced in working with multiple platforms such as Booking, Airbnb, Expedia, as well as various channel managers to ensure smooth coordination across all systems. Skilled in handling guest communications, responding to emails and requests efficiently, and delivering excellent customer service with strong sales and organizational abilities. Experienced in managing daily operations, including cleaning standards, hospitality procedures, and service quality. With strong knowledge of the travel industry, I am able to organize stays, advise travelers on key aspects of their trip, and create memorable experiences for guests before arrival, during their stay, and after check-out.