Fadillah F.

Customer Service Team Lead

Fadillah Customer Service Team Lead | Customer Operations | Ecommerce Support Social | Media Growth Specialist I’m a results-driven professional with 4+ years of experience in customer operations and digital growth. As a Team Lead at a top e-commerce platform, I improved SLA from under 90% to a consistent 99–100% while maintaining high customer satisfaction and operational efficiency. I currently drive social media growth for a US brand, focusing on organic reach, engagement, and traffic performance. My impact includes: - Building a consistent organic growth system that generated 40+ posts exceeding 100K views - Producing 9 posts surpassing 1M views, with the highest reaching 3.9M views - Managing daily multi-platform posting (TikTok, Facebook, YouTube Shorts) I bring strategic thinking, consistent execution, and measurable results to every project. Let’s build scalable growth for your business.