Bern John O.

Customer Service Representative | Virtual Assistant | Legal Assistant

Hi! I’m Bern John Ondap, an experienced Customer Service and Virtual Legal Assistant. I provide remote support to personal injury law firms, helping attorneys manage cases efficiently with a detail-oriented and responsive approach. Legal Support Expertise -Insurance claim follow-ups (1PI / 3PI coordination) -Liability & coverage verification -Medical records coordination -Property damage & total loss assistance -Communication with adjusters Customer Service Experience -Customer Service Representative – Healthcare Account | 6 months -Customer Service Representative – Finance Account | 1 year 1 month -Subject Matter Expert (SME) | 3 months -Top Performer recognition -Completed Step Up program for Team Manager development Additional Skills -Video editing, videography, and photography -Proficient in Microsoft Excel, Word, and Google Docs