Sal M.

I am a dynamic, highly analytical professional with the proven ability to investigate and prevent fraud, collect pertinent evidence, and mitigate risk. With a background enriched by case management, investigative techniques, loss control and prevention, and regulatory compliance, I employ experience and knowledge to drive company bottom-line success. I leverage over 10 years of industry experience to prioritize lofty caseloads, devise and execute appropriate strategies for controlling fraud, and improve staff performance through training and development initiatives. With an unparalleled ability to swiftly adapt to complex procedures, I utilize this skill set to acclimate, identify and mitigate challenges, and enhance operational efficiency. Additionally, I offer rapid yet knowledgeable and effective responses to client concerns and inquiries, showcasing high-level problem-solving abilities, business acumen, and a genuine passion for facilitating positive outcomes. Key Skills • Technically Adept • Investigative Techniques • Interpersonal Communication • Influence Without Authority • Loss Control & Prevention • Regulatory Compliance • Efficiency Optimization • Case Management • Complex Problem Solving • Continuous Process Improvement • Fraudulent Transaction Analysis • Account Trust & Safety TECHNOLOGY & TOOLS SIEM Tools • Python • SQL • PostgreSQL • Linux Command Line • LexisNexis• Google Workspace • MS Office • Zendesk • Accurint • TLO • Stripe • Forter • ChatGPT • Slack CERTIFIED FRAUD EXAMINER