Muhammad Bilal N.

I am a highly experienced Healthcare Support Specialist with over 5 years of hands-on experience in medical records management, referral coordination, and administrative support. I help medical practices streamline their operations, improve patient satisfaction, and stay compliant with healthcare standards. ✔️ Referral creation and management ✔️ EMR/EHR management and medical record audits ✔️ Provider schedule coordination and calendar management ✔️ Appointment scheduling and confirmations ✔️ Customer service & answering service (HIPAA-compliant) ✔️ Insurance verification and pre-authorizations ✔️ Handled patient inquiries and maintained confidentiality using HIPAA certification during medical intake operations. ✔️ Managed insurance verification processes for healthcare providers in home health and care settings. ✔️ Consistently delivered efficient workflow automation and SOP creation for startup clients. ✔️ One client said they were impressed with attention to detail and task prioritization. ✔️ Provided administrative support for physician practices including appointment scheduling and client communication for a psychotherapy practice. ✔️ Managed billing and insurance processes for mental health clinics, home health agencies, and rehabilitation centers across multiple U.S. states. ✔️ Managed end-to-end patient intake, referrals, and onboarding processes for home care agencies and mental health practices. ✔️ Provided comprehensive administrative support including insurance verification, prior authorization, CPT/ICD-10 coding, and claims follow-up. 🛠️ Tools I’ve worked with: Athenahealth, MEDENT, Practice Fusion. Google Workspace, Microsoft Office, Zoom With strong communication skills and a sharp eye for detail, I ensure smooth and efficient day-to-day operations for clinics, private practices, and healthcare organizations.