Skip to content
BackNov 8
Jo Lee C.
Upwork badge

Jo Lee C.

Fractional Account Manager | Client Success & Revenue Growth

If you're a SaaS founder or agency owner spending too much time managing client relationships instead of growing your business — I can take that off your plate. I step in as your Fractional Account Manager, managing your key client accounts so you and your team can focus on product, delivery, and growth. Over the past 8 years, I've managed enterprise accounts including L'Oréal, Kiehl's, HP, Klook, and HelloFresh across APAC. I've led teams of up to 7 account managers, delivered 30%+ revenue growth from existing accounts, and secured multi-million dollar marketing investments through Joint Business Planning. Here's how I can help you: - Own client relationships so you don't have to - Conduct Quarterly Business Reviews (QBRs) that actually drive decisions - Build renewal strategies that reduce churn and increase revenue - Coordinate cross-functionally between your clients and internal teams I offer monthly retainers for 3-10 client accounts, starting at $1,000/month. Book a 30-min Discovery Session (available on my profile) — we'll assess your needs and see if we're a match before committing to anything.

🇲🇾Petaling Jaya, Malaysia$28/hr100% JSS5.00 (3)Since Jul 2025
GlobeUpwork

Earnings and projects

MRR
$403

Last 6 months ÷ 6

World#86,598 / 412k
🇲🇾Country#159 / 1,138
Revenue, last 30 days
$1k

Last 6 months: $2.4k

World#41,210 / 412k
🇲🇾Country#63 / 1,138
Total earnings
$16k

Billed in all: $17k

World#157,531 / 412k
🇲🇾Country#345 / 1,138
Per project
$2.3k

$483 in the last 6 months

World#69,221 / 412k
🇲🇾Country#139 / 1,138
Projects, last 6 months
5
0% fixed100% hourly
World#41,747 / 412k
🇲🇾Country#80 / 1,138
Projects in all
7

Across 10 contracts

0% fixed100% hourly
World#236,191 / 412k
🇲🇾Country#650 / 1,138

Earnings, last 30 days

$17.3k+$1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$16k$17k$18kOct 9Oct 24Nov 8

Skill rankings: Top 23% in Marketing

Ranked by MRR among everyone on Upwork with the skill.

  1. #407Staff Recruitment & Management1,476 freelancers · 🇲🇾 #1Top 28%
  2. #837Client Management2,926 freelancers · 🇲🇾 #1Top 29%
  3. #877Account Management3,086 freelancers · 🇲🇾 #1Top 28%
  4. #2,285Marketing10,098 freelancers · 🇲🇾 #8Top 23%
  5. #4,681Project Management18,568 freelancers · 🇲🇾 #6Top 25%
  6. #8,122Virtual Assistance29,113 freelancers · 🇲🇾 #15Top 28%