Ryan Vee S.

QA & Automation Specialist | Data Analyst | AI Quality I’m a Quality Assurance and Automation Specialist with 5 years of experience in QA, quality management, data analysis, and process improvement within BPO and FinTech operations. I help businesses improve quality, reduce manual work, and turn repetitive processes into efficient, trackable workflows. Quality Assurance & Analysis • Experienced Quality Supervisor with hands-on experience in monitoring, auditing, and validating operational data • Audits Email, Chat, and Voice interactions within FinTech accounts • Skilled in error tracking, process compliance, Root Cause Analysis (RCA), and quality improvement • Aligns quality standards with Zero Tolerance Policies (ZTP), client requirements, and KPIs • Creates quality reports and provides actionable feedback and recommendations 🔹 Automation & Process Improvement • Develops automation solutions to reduce repetitive manual tasks and improve workflow efficiency • Experienced with Google Apps Script, Google Sheets, Slack workflows, and automated document generation • Builds automated request, approval, tracking, and reporting processes • Creates systems that generate standardized documents and PDFs automatically • Focused on simplifying processes, reducing errors, and improving turnaround time Data & Analytics • Creates interactive dashboards and trackers using Google Sheets • Strong in data analysis, reporting, and identifying trends and process gaps • Experienced in transforming raw operational data into actionable insights AI & LLM Evaluation • Experienced in evaluating AI-generated responses for accuracy, relevance, instruction-following, and overall quality • Analyzes human-AI interactions and user intent • Uses Python for data extraction and analysis related to AI evaluation and quality assessment Tools & Platforms • Google Workspace – Sheets, Docs, Slides • Microsoft Office – Excel, Word, PowerPoint • Google Apps Script • Slack • Python • VS Code • QA Trackers, Dashboards, and Reporting Tools Customer Experience • Experienced in Email, Chat, and Voice customer support • Handles escalations while maintaining SLA and quality requirements • Strong communication and problem-solving skills • Experienced with CRM and customer data management What I can help you with: ✔ QA auditing and quality analysis ✔ Data analysis and reporting ✔ Google Sheets dashboards and trackers ✔ Workflow and process automation ✔ Google Apps Script automation ✔ Slack-based workflows ✔ Automated document/PDF generation ✔ AI/LLM response evaluation ✔ Process improvement and error reduction