Jade Anvil C.

Customer Support Specialist

Provided prompt and empathetic support via email, chat, and social media (Facebook & Instagram), resolving inquiries, processing orders/returns, and escalating issues as needed. Managed company social media accounts: created and scheduled content, responded to messages and comments, and tracked engagement to improve brand visibility. Used CRM and social tools to document interactions and support workflows. Acted as a liaison between customers and internal teams, and consistently met or exceeded KPIs for response time, satisfaction, and resolution rates.