Marc Jae C.

Quality Analyst | Tech Support Specialist | Digital Financial Services

Hi there! I'm a Quality Analyst with experience ensuring excellence in customer support, especially within digital financial platforms and fintech environments. I specialize in monitoring support interactions, identifying areas for improvement, and helping teams deliver consistent, top-tier service. With a strong background in technical support, I bring both analytical precision and hands-on problem-solving to every project. 💼 What I Offer: QA audits for customer support teams (email, chat, voice) Root cause analysis & performance reporting Process optimization & SOP development Technical support (Tier 1 & 2) for digital platforms Fintech-savvy support with knowledge of security & compliance CX evaluations and customer journey insights 🔧 Tools I Use: Google Workspace, Excel/Sheets (for QA scorecards), Retool and Zendesk. Let’s work together to boost your support team's performance and customer satisfaction. I'm here to bring quality and clarity to your operations! 📩 Send me a message — I’m ready to help