Joffen B.

Hi there! I’m an experienced Short-Term Rental Operations Specialist and VA managing portfolios of up to 65 properties across multiple platforms. With a strong background in escalations support, administrative tracking, and high-touch operations, I help property managers keep their listings running seamlessly and stress-free. Platform & Tech Experience: Platforms: Airbnb, VRBO, Booking, and Furnished Finder. PMS & Messaging: Hostaway, Hospitable, Quo (SMS), and email/shared inboxes. Operations & Scheduling: Breezeway (cleaning, maintenance & turnover logistics). Task Management & AI: Monday and Claude (AI automation & data workflows). Core Services & Support: Turnover & Cleaning Logistics: Daily monitoring of cleaning schedules in Breezeway, catching gaps or conflicts before check-in, and coordinating with cleaners and maintenance tech teams. Claims & Dispute Resolution: End-to-end handling of damage insurance claims (AirCover/Generali), gathering evidence packets, and managing dispute resolutions. High-Touch Guest Communication: Fast, professional, and warm responses across SMS, phone, email, and PMS, resolving issues from first contact to complete loop closure. Back-Office Admin: Chasing vendor receipts, tagging property expenses, and keeping team workflows moving on Monday. I'm organized, proactive, and built for fast-paced environments where critical thinking matters. Let’s work together to keep your property management business organized, protected, and thriving!