Syed Wasif A.

With 21+ years of global experience across IT service delivery, project management, ERP implementation, and cybersecurity, I help businesses design, optimize, and scale their operations using technology-driven solutions. I’ve led enterprise-level initiatives across USA, Canada, KSA, UAE, and Pakistan, including managing a $350M account at IBM and delivering high-impact solutions for global clients. 🔹 What I Do Best ✅ Salesforce Lead Management & Automation End-to-end lead lifecycle design and optimization CRM integrations with: Zapier WordPress Facebook, LinkedIn, Instagram Ads RingCentral (fax/data capture) Google Drive & Google Docs (OCR-based data extraction) Automated lead capture → qualification → assignment → conversion pipelines Data-driven lead magnet strategies (recent work includes healthcare client growth optimization) ✅ ERP Implementation & Delivery (Odoo Specialist) Full-cycle Odoo ERP implementations: CRM, Sales, Accounting, Inventory, Manufacturing Business process mapping & customization Vendor coordination (Odoo, Oracle, SAP ecosystems) Delivery governance, SLA management, and stakeholder alignment ✅ IT Project & Service Delivery Management Agile, Waterfall & Hybrid project execution Pre-sales, RFP response, proposal development & contract negotiation Cross-functional team leadership across multiple countries Budgeting, forecasting & delivery excellence ✅ Enterprise IT & Cybersecurity (IBM Background) Former Security Service Delivery Manager at IBM (China) Managed a $350M banking client (ITAU Banco) Led global teams across 12 countries Expertise in: Vulnerability Assessment & Penetration Testing (VA/PT) Regulatory compliance (FFIEC, SSAE16, GDPR) Security audits, risk mitigation & incident response Delivered executive-level reporting to C-suite stakeholders ✅ Recruitment, Resource Management & Outsourcing Currently working as a Resource Manager, where I: Recruit, train, and deploy IT resources globally Manage outsourcing pipelines for US-based clients including Walmart, Google, Microsoft, Chase Align talent with project requirements to ensure delivery success 🔹 Recent Upwork Project Salesforce Lead Management Consultant Built complete lead generation ecosystem Integrated multi-channel platforms into Salesforce Designed automation workflows for lead capture and nurturing Improved lead conversion through behavioral analysis & optimized funnels 🔹 Tools & Technologies Salesforce CRM, Zapier, WordPress Odoo ERP (multi-module expertise) Oracle DB, WebLogic, FLEXCUBE Google Workspace (Docs OCR workflows, Drive automation) IBM Security Tools (QRadar, BigFix, Tivoli) 🔹 Why Clients Hire Me Proven experience from startup scale to enterprise ($350M accounts) Strong mix of technical depth + business strategy Ability to turn complex requirements into scalable solutions Excellent communication with C-level stakeholders Track record of increasing operational efficiency & revenue impact 🔹 Let’s Work Together If You Need: Salesforce CRM setup, automation, or lead optimization Odoo ERP implementation or rescue projects IT project delivery leadership System integrations across platforms Recruitment & resource outsourcing strategy