Usman Abbas A.

If you're looking for a reliable, detail-driven NDIS operations expert to streamline your backend, you're in the right place. With over 5 years of hands-on remote experience, I help Australian NDIS providers run smooth, compliant, and efficient operations - so they can focus on delivering quality care. 💼 What I Do: I’m a Remote NDIS Operations Specialist with a proven track record of supporting registered NDIS providers in managing their daily workflows, reducing errors, and meeting compliance requirements. 🔍 Core Expertise: Rostering & Scheduling - Creating optimized shift plans using tools like MYP, BrevityCare, VisualCare, ShiftCare, CareMaster, and Deputy Payroll & Bookkeeping - Processing payrolls in compliance with the SCHADS Award and tracking entitlements Billing & Claiming - Submitting bulk claims via PRODA / MyPlace and ensuring quick turnaround with minimal rejections Accounts Payable & Receivable - Managing invoices, reconciliations, and expense tracking using tools like Xero HR Assistance - Supporting with onboarding, timesheets, staff records, and compliance NDIS Legislation & Compliance - Staying updated with NDIS policies and applying changes to operations Admin Support - Managing email communications, documentation, and SOPs remotely 📈 Achievements: - Managed rosters for 500+ support workers, reducing scheduling conflicts by 20% - Achieved 96% first-time approval rate on over 1,000+ monthly NDIS claim submissions - Reduced payroll errors by 95% with strict SCHADS Award adherence - Supported NDIS audits by maintaining 100% up-to-date compliance documentation 💡 Why Clients Work with Me: I work independently and proactively, require minimal supervision, and bring maximum clarity to the backend of your business. With deep knowledge of the NDIS space, I don’t just "do tasks" — I bring systems thinking, problem-solving, and consistency. 🤝 Let’s Work Together: If you're an NDIS provider looking to delegate rostering, claims, payroll, or admin with full confidence, I’d love to connect. Let’s streamline your operations and support your team, so you can serve your participants better.