Artem M.

AVAILABLE ONLY AFTER Nov 27th. Intercom Expert, Top Rated Plus, 60 jobs, 97% Job Success. I set up Fin AI Agent so the repetitive half of your inbox resolves itself: 60% average resolution across 50+ agents. If your support team spends hours every day on the same questions (order status, "how do I...", billing, account access), every one of those is a conversation Fin could have closed without a human. That's what I fix: the setup, the knowledge Fin reads from, the handoff rules, and the integrations that let it answer with the customer's real data. You get someone who has already seen where Fin setups go wrong, not a generalist learning Intercom on your workspace. Here is how a project with me runs: 1. Audit. I go through your recent conversations and find what actually repeats, what the current setup gets wrong, and where customers give up and ask for a human. 2. Knowledge. I build or clean up the content Fin answers from (Help Center articles, internal snippets, product data), because the AI is only as good as what it can read. 3. Configuration. I set up Fin, the Workflows around it, routing, handoff rules, and tone, so the bot knows when to answer and when to hand over. 4. Integrations. I connect Intercom to your CRM, billing, or order system through their APIs, so Fin gives personalized answers (not just article links) and your agents see the customer's full context in one place instead of switching tabs. 5. Launch and tuning. I test on real conversations, go live, then track the resolution rate weekly and fix what the AI is missing. Typical requests: Intercom setup and implementation, workspace audit and optimization, Fin AI Agent configuration, chatbot and workflow automation, Help Center and ticketing, custom integrations (CRM, billing, order systems, APIs, MCP data connectors), and one-hour consultations. Intercom specialist, consultant, and developer are the same person here: I scope, build, and hand over every project myself. Across the 50+ Fin AI agents I've built on Upwork and through my agency for SaaS, e-commerce, finance, health and wellness, and education companies, the average resolution rate is 60%: more than half of incoming conversations closed with no human involved. I'm Intercom Certified and work in English, Polish, Russian, and Ukrainian. If you want that number in your own inbox, message me with your monthly conversation volume and what your team spends most of its time on, and I'll tell you what is realistic to automate in the first 30 days.