Daniel R.

Bilingual Customer Service & Sales Specialist (EN/ES) with proven experience in chat, phone, and email support at Teleperformance (AT&T campaign) and Amazon Colombia. I specialize in: Live Chat & Phone Support Cross-Selling & Upselling Billing & Account Support CRM Management & Data Entry Key achievements: Achieved 98% customer satisfaction in high-volume environments. Consistently exceeded cross-selling targets at Teleperformance. Managed up to 3 concurrent chats, handling 80+ customer interactions per shift during Amazon’s December PEAK season. With a typing speed of 70 WPM (98% accuracy), bilingual fluency, and the ability to adapt quickly to new tools, I deliver fast, accurate, and customer-focused support. Let’s collaborate to boost your customer satisfaction and operational efficiency!