Karen B.

Experienced Virtual Assistant | Customer Support & Admin Expert

I'm a dedicated Virtual Assistant with over 10 years of experience in customer service, administrative support, and client success roles, both in office and remote settings. I’m confident I can help take day-to-day tasks off your plate so you can focus on what matters most in your business. In my previous roles: • I handled escalation-level calls for a U.S. telecom company at Qualfon (2010–2016). • I worked as an ESL teacher with 51Talk (2016–2019), teaching English to Chinese students and adults. • I started as an Appointment Setter (2019-2021) =, then got promoted to an Onboarding Specialist (2021-2022) in Account Management, and later became a Customer Success Advisor (2022-2025). In that role, I handled over 300 clients, helping them improve their online reputation, boost their Google rankings, and grow their business through SEO tools and automation software. I’ve also done upselling, renewals, and collaborated closely with sales, support, and developers to make sure clients got real results. SKILLS Administrative Skills • Client Relationship Management – maintaining positive client interactions and ensuring satisfaction. • Scheduling & Appointment Coordination – organizing meetings, calendars, and follow-ups efficiently. • Email & Calendar Management – handling inboxes, scheduling, and reminders to stay organized. • Records & Data Management – keeping client and account information accurate and up to date. • Remote Office Administration – managing tasks, communications, and tools in a virtual setting. • Reporting & Documentation – preparing simple reports and maintaining organized records. Technical Skills • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Digital Marketing Basics (Social Media Management, Basic SEO, Email Marketing, Google Business Profile Optimization, Reputation Management) • Technical Troubleshooting Skills • Administrative & Communication Skills I’m a single mom of two, and I currently work from Dipolog City, Philippines. I understand the value of remote work and bring professionalism, consistency, and heart to every project. I’d love the chance to support your business and help make your life easier. Let me know if we can schedule a quick chat, or I can send a voice recording if that's preferred.