Charlotte L.

Experienced Legal Assistant and Medical VA with a strong background in Personal Injury Law. I’ve drafted and sent over 300 demand packages, handling various types including BI, PIP, UM/UIM, MedPay, and Stowers. I’m skilled in requesting and organizing medical records and bills, verifying balances, and coordinating with providers, adjusters, and clients to ensure every claim is complete and accurate. Our team consistently handles over 300 active cases and is ranked among the Top 3 teams in demands sent per month — recognized for strong communication, reliability, and teamwork. I’ve also been personally mentioned in Google reviews by clients for providing the best communication and support throughout their settlements, which I’m truly proud of. I manage gathering records and bills treatment set up, follow-ups, and document organization, ensuring no case is left pending. I’m confident in handling claim set up, treatment coordination, and settlement tracking, while keeping everything well-documented and delivered on time. Known for being organized, reliable, and proactive, I take pride in my attention to detail and clear communication, making sure both the team and our clients feel informed, valued, and supported throughout the process.