Nouhaila H.

Customer Service Specialist | Banking, Insurance & Telecom

Hi! I'm a I am trilingual customer service professional with a strong background in finance, banking, insurance, and telecom. I hold a Master’s Degree in Financial, Tax, and Wealth Management Engineering, along with a Bachelor’s Degree in Finance and Banking. Over the past few years, I’ve worked as: **A Customer Retention Advisor in telecom, handling high-volume client interactions and preventing cancellations **A Client Services Intern in a bank, assisting with account operations and financial product support **A Claims Handler in the insurance industry, managing property damage claims and supporting clients through the resolution process **Remote customer support via email, phone, and live chat **Handling claims, complaints, and account inquiries with care and precision **Delivering fast, professional, and empathetic client experiences **Using tools like CRM systems, Microsoft Office, and ticketing platforms I’m available for part-time or project-based work and can provide support in French and English. Let’s work together to create great customer experiences — feel free to reach out!