Shahzad H.

👋 Hi! Thank you for visiting my profile. ✨ 𝐈'𝐦 𝐚 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 with 𝟒+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 helping Shopify and eCommerce businesses provide excellent customer service through 𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 and 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭. 💬 I genuinely enjoy helping customers. Whether it's answering questions, solving order issues, processing refunds, or simply making someone's day a little easier, I believe every interaction is an opportunity to build trust and strengthen your brand. 👤 𝐀 𝐥𝐢𝐭𝐭𝐥𝐞 𝐚𝐛𝐨𝐮𝐭 𝐦𝐞 🎓 I have a background in 𝐂𝐨𝐦𝐩𝐮𝐭𝐞𝐫 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 and hold a 𝐌𝐚𝐬𝐭𝐞𝐫'𝐬 𝐝𝐞𝐠𝐫𝐞𝐞 𝐢𝐧 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞. 🌍 Over the years, I've worked with growing online businesses, including well-known fashion brands based in the Netherlands, UK, and USA, where I handled daily customer support and worked closely with internal teams to keep operations running smoothly. ⭐ I've learned that great customer service is more than replying to emails; it's about listening carefully, communicating clearly, and finding the best solution for both the customer and the business. 🛍️ 𝐇𝐎𝐖 𝐈 𝐂𝐀𝐍 𝐇𝐄𝐋𝐏 ✅ 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Email support, live chat, and ticket management Customer inquiries and product questions Order updates, cancellations, and modifications Professional responses that match your brand voice 📦 𝐎𝐫𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 Shopify order processing and fulfillment checks Order tracking and WISMO (Where Is My Order?) inquiries Delayed, missing, or failed deliveries Coordination with suppliers and fulfillment teams ↩️ 𝐑𝐞𝐭𝐮𝐫𝐧𝐬, 𝐑𝐞𝐟𝐮𝐧𝐝𝐬 & 𝐃𝐢𝐬𝐩𝐮𝐭𝐞𝐬 Returns, refunds, and exchanges Payment-related customer inquiries PayPal disputes, chargeback documentation, and Klarna claims, where applicable 💬 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Facebook and Instagram customer messages TikTok messages and Meta Business Inbox Escalation of complex issues when necessary 🛠️ 𝐓𝐎𝐎𝐋𝐒 & 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌𝐒 Shopify & eCommerce: Shopify Admin, Linnworks Helpdesks & CRM: Gorgias, Zendesk, Freshdesk, Help Scout, Reamaze, Richpanel, Zoho CRM Order Tracking: 17TRACK, Track123, Parcel Panel, YunExpress Team Communication: Slack, Microsoft Teams, Discord, WhatsApp ⭐ 𝐖𝐇𝐘 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 𝐌𝐄? ✔ Top Rated Upwork freelancer with a 100% Job Success Score ✔ Clear and professional written communication ✔ Accurate order handling and ticket documentation ✔ Reliable follow-through and attention to detail ✔ Ability to follow SOPs, macros, and established workflows ✔ A problem-solving approach focused on resolving customer issues My goal is to help your business provide consistent customer service, keep customers informed, and manage everyday support tasks efficiently. 📩 𝐍𝐞𝐞𝐝 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭? Send me a message about your store and support requirements to discuss how I can help.