Jelena J.

SOCIAL MEDIA COMMUNITY MANAGER Strategic and proactive Social Media Community Manager with 6 years of agency experience, managing daily community engagement, influencer campaigns, UGC processes, and reporting for global beauty, skincare, and haircare brands. Highly skilled in Sprinklr management, content scheduling and publishing, influencer outreach, and cross-functional collaboration to drive authentic online connections and brand growth. Backed by a strong foundation in customer service, sales, and beauty industry expertise from retail experience. PROFESSIONAL ATTRIBUTES Time management - efficient daily prioritisation across multiple brands and campaigns Strong process creation for influencer and community operations Deep knowledge of CS processes, documentation accuracy, and escalation protocols Collaborative mentor, supporting intern development and team success Proactive insights reporting to enhance client strategies and decision-making