Lesly Lucia F.

Customer Service & Tech Support | Architectural Design, Architecture

I’m a bilingual professional with strong experience in customer support, technical assistance, and team leadership. I’ve trained over 40 new agents, served as an interpreter between English-speaking supervisors and Spanish-speaking trainees, and provided interim team support during high-pressure situations. I’m highly adaptable, manage my time efficiently, and excel at conflict resolution. With a deep understanding of both American and Hispanic cultures, I act as a bridge between them. Currently, I’m pursuing degrees in Architecture and Graphic Design, combining technical knowledge with creative thinking in everything I do.