Jovanka P.

Content moderator | Trust & Safety Specialist | VA | Customer Support

Dynamic Team Leader with proven expertise with more than 6 years in content moderation and user engagement, driving brand loyalty and community trust. Skilled in implementing effective safety protocols and strategies to enhance user experience in online platforms. Adept at analyzing user feedback and behaviors to develop insights that foster a secure and engaging digital environment. I can help your business with: ✅ Content Moderation: - Trust & Safety Implementation: - Community Engagement - Social Media Moderation - Gaming Platform Engagement Moderation ✅ Customer Support: - Team Leadership - E-Commerce - First Contact Resolution - Email Support -Order Fulfillment -Refunds/Returns/Exchanges ✅ Admin Work & Support CRMs: - Data Entry - G-Suite - Data Search - AI impletementation - Zendesk Support - Gorgias - Sprout Social - Slack - Jira - Dean - Dole - Salesforce