Krishnaratha G.

ISTQB-Certified QA Engineer | Playwright & Cypress | Manual + Automation Testing | Tech Support 13+ Years in QA & Support | ERP, Web,Mobile Apps | Agile Teams | Melbourne-Based Hi! I’m a highly experienced QA Engineer and Technical Support Specialist with 13+ years of success in software testing, support, and agile delivery. I bring a balanced mix of manual testing, modern automation (Playwright, Cypress), and customer-focused technical support, making me a versatile asset for any product team. What I Do: Manual & exploratory testing of web,mobile and enterprise applications Writing and executing test plans and regression suites Automating end-to-end tests using Playwright, Cypress, and JavaScript/TypeScript Debugging issues across frontend/backend and collaborating with developers Delivering Tier 1–2 technical support via chat, email, or helpdesk tools Logging bugs clearly, creating knowledge base content, and improving user experience Leading QA in Agile teams: sprint ceremonies, test planning, and release coordination