Rachael W.

Hi, Welcome to my profile. I am Rachael Wilson, a HIPAA-compliant Medical Virtual Assistant who supports healthcare practices and providers by bringing structure to scheduling, clarity to communication, and consistency to daily operations. And I work across the full scope of medical virtual assistance, from patient coordination and appointment management to insurance workflows, documentation, and administrative support, ensuring everything runs efficiently behind the scenes while providers focus on care. I understand how small gaps, missed follow-ups, incomplete forms, disorganized calendars, or delayed authorizations can affect patient experience and provider efficiency. My role is to step into those gaps, organize them, and keep everything moving without constant supervision. WHAT I HANDLE 🔹 Patient Communication & Front Desk Support:- Inbound/outbound calls, emails, chat, and portal communication handled with clarity and professionalism. 🔹 Appointment Scheduling & Calendar Management:- Booking, rescheduling, confirmations, cancellations, and maintaining a structured, conflict-free schedule 🔹 Patient Intake & Registration:- Onboarding, intake forms, medical histories, and accurate demographic updates 🔹 Scheduling Coordination:- Managing provider availability, reducing no-shows, and ensuring smooth daily flow 🔹 Medical Records Retrieval & Management:- Organizing, updating, securing records, and handling transfer requests 🔹 Faxing & Document Transmission:- Sending, receiving, tracking faxes for referrals, records, and provider communication 🔹 Insurance & Authorization Support:- Eligibility checks, benefits verification, and prior authorization processing 🔹 Referrals & Authorizations:- Coordinating specialist referrals and ensuring approvals are completed on time 🔹 Medication & Refill Coordination:- Processing refill requests and managing follow-ups with patients and providers 🔹 Medical Documentation Support:- Pre-charting, scribing assistance, and maintaining accurate patient records 🔹 Follow-Ups & Patient Reminders:- Appointment reminders, confirmations, and care plan follow-ups 🔹 Billing & Administrative Support:- Patient inquiries, payment posting, claims follow-up, and basic revenue cycle support 🔹 Inbox, Task & Workflow Management:- Organizing emails, tasks, and documents to keep operations running smoothly 🔹 Customer Support:- Handling concerns, resolving issues, and ensuring a positive patient experience 🔹 HIPAA-Compliant Data Handling: Maintaining confidentiality and secure handling of sensitive patient information PLATFORMS I WORK WITH 🔹 EHR/EMR Systems DrChrono | Optimantra | Athenahealth | Charm | TherapyNotes| eClinicalWorks | SimplePractice CoverMyMeds | Availity | Teladoc 🔹 Medical Records & Document Management ChartRequest | HealthMark | Sharecare | MRO 🔹 Scheduling & Communication Calendly | Setmore | Picktime Zoom (HIPAA-compliant) | Google Meet RingCentral | OpenPhone | VOIP systems 🔹 Tools & Workflow Support Google Workspace | Microsoft Office Slack | Trello | Airtable | Notion JotForm | Canva 🔹 Faxing & Documentation Tools eFax | SRFax | Ri 🔹 CRM & Support Platforms GoHighLevel | Freshdesk | Intercom PRACTICES I SUPPORT ✔ Primary Care ✔ Family Medicine & Internal Medicine ✔ Specialty Practices: Dermatology, Cardiology, Neurology, Gastroenterology, Endocrinology, Pediatrics ✔ Therapy & Counseling (Mental Health & Behavioral Health) ✔ Women’s Health & OB/GYN ✔ Dental & Orthodontic Practices ✔ Physical Therapy & Chiropractic Centers ✔ Med Spas & Aesthetic Clinics ✔ Pain Management & Rehab Centers ✔ Wellness & Holistic Health I bring together the skills of a medical receptionist and healthcare virtual assistant: patient-facing support, records management, scheduling, and accurate documentation. Providers trust me to handle the details so they can focus fully on patient care. 📩 Let’s connect and discuss how I can support your practice and your patients. #MedicalVirtualAssistant #HealthcareVirtualAssistant #HIPAA #MedicalReceptionist #HealthcareAdmin #PatientSupport #MedicalAssistant #VirtualAssistantHealthcare #EHR #EMR #AdministrativeSupport #PracticeManagement #TelehealthSupport #SimplePractice #Insurance #VirtualIntake #PatientIntake #CustomerService #AppointmentScheduling #HealthcareAdminAssistant #MedicalVA #HealthcareVA #RemoteMedicalAssistant #Scheduler #VirtualReceptionist #CareCoordinator #AdministrativeSupport #MedicalScheduler #WorkflowManagement