Robinson Y.
Customer Service Expert | Phone, Email and Chat
Hi there! I'm an experienced customer service professional with 4 years of solid background in retail and e-commerce handling customer service via phone, email, and chats. I have the proven ability to handle high-pressure environments with excellent communication and multitasking skills. 🛠 Here’s what I can offer: - Professional and friendly customer communication - Fast, accurate typing and attention to detail - Familiarity with tools like Salesforce, Shopify, Microsoft tools and Google Workspace - Experience with CRMs, knowledge bases, and documentation - Strong problem-solving and critical thinking skills - Availability to work in flexible time zones and shifts I’m here to support your business goals by providing top-notch service and keeping your customers happy. Let’s connect — I’d love to be part of your team!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $2.4k
Billed in all: $5,659$5.7k
$2.4k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 25% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #876Customer Retention2,511 freelancers · 🇵🇭 #356Top 35%🇵🇭#356 of 941
- #985Order Tracking2,668 freelancers · 🇵🇭 #691Top 37%🇵🇭#691 of 1,731
- #1,095Salesforce3,758 freelancers · 🇵🇭 #381Top 29%🇵🇭#381 of 1,007
- #1,588Email Management4,968 freelancers · 🇵🇭 #778Top 32%🇵🇭#778 of 2,289
- #2,296Phone Communication6,538 freelancers · 🇵🇭 #1,116Top 35%🇵🇭#1,116 of 2,978
- #3,705Technical Support11,267 freelancers · 🇵🇭 #2,175Top 33%🇵🇭#2,175 of 6,366
- #6,082Shopify23,160 freelancers · 🇵🇭 #1,495Top 26%🇵🇭#1,495 of 4,292
- #11,367Customer Service37,167 freelancers · 🇵🇭 #6,243Top 31%🇵🇭#6,243 of 18,590