Macrina U.

I help business owners stay organized, manage their CRM, and keep their operations running smoothly. I bring over 9 years of experience from companies like American Express and Capital One, where I handled high-volume tasks, managed sensitive data, and maintained accuracy in fast-paced environments. I regularly handled 40 to 60 cases daily while meeting strict SLA targets. I am certified in Salesforce and have hands-on experience managing leads, tracking pipelines, and creating reports and dashboards. I also use tools like Asana, Trello, and Monday com to organize workflows and keep tasks on track. Here’s how I can support your business: • Manage and update your CRM for accurate data tracking • Organize tasks and workflows to improve efficiency • Create reports and dashboards for better visibility • Provide reliable administrative and operational support If you’re looking for a dependable Executive Assistant who can bring structure and organization to your business, I’d be happy to help.