Tatiana M.
Customer Experience
Bilingual customer service leader with over 5 years of experience supervising high-volume call center teams in the healthcare industry. Proven ability to develop and implement service policies, manage KPIs, and drive continuous improvement through cross-functional collaboration. Adept at resolving complex customer issues, training staff, and leading projects from planning to execution. Recognized for a hands-on leadership style, results-driven approach, and strong communication in both English and Spanish. - Emotional Intelligence - Effective Communication - White Label Six Sigma
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $27,039$27k
$5.6k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Emotional Tone
Ranked by MRR among everyone on Upwork with the skill.
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