David P.

Customer Service Representative with over 4 years of proven experience delivering high-quality support in fast-paced environments. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction through clear communication and empathy. Adept at managing both face-to-face and remote interactions, maintaining professionalism under pressure, and working collaboratively within diverse teams. Bilingual in English and Spanish, with additional experience in translation and interpretation between both languages, enabling effective communication with a broad range of clients and stakeholders. Committed to continuous improvement, adapting quickly to new tools, processes, and customer needs. Core Skills: Customer Support · Conflict Resolution · Bilingual Communication · Translation (English ↔ Spanish) · Active Listening · Time Management · Team Collaboration