Jorneilys G.

Do your customers expect fast responses and effective solutions? I make sure every interaction is an opportunity to build loyalty, resolve issues, and leave a professional impression. With over 4 years of experience working with well-known brands like Yummy, I’ve mastered the art of customer care that drives results. I am a Customer Service Specialist & Executive Assistant with expertise in multichannel support, conflict resolution, and administrative operations management in high-volume environments. My goal is clear: protect and strengthen your customer relationships while streamlining internal processes to keep your business running smoothly. What I can do for you: Manage chats, emails, and calls with response times under 3 minutes. Resolve issues and handle complaints with empathy, speed, and efficiency. Coordinate schedules, meetings, follow-ups, and executive tasks. Organize and optimize internal workflows to improve efficiency. Manage databases, reports, and service performance metrics. Tools I work with: HubSpot | GoHighLevel | Hotspot | Zendesk | Asana | Trello | Slack | Microsoft Teams | Notion | PyDrive | Google Workspace | Calendly | Zoom Workplace | ManyChat | Zapier Why hire me: I quickly adapt to new industries, teams, and systems. I understand that customer service is not just about resolving a ticket—it’s about creating experiences that build trust and foster loyalty. I work with precision, organization, and a high level of commitment so every task aligns with your business goals. If you’re looking for an organized, proactive, and results-driven professional to care for your clients and your brand as if they were my own, I’m the right person for the job.