Orlondo J.

Technical Support and Service Desk professional with 10+ years of remote experience supporting hardware, software, operating systems, account access, and application-related issues across Windows, macOS, iOS, and cloud-based environments. Experienced in troubleshooting, incident resolution, root cause analysis, ticket documentation, escalation management, and end-user support. Proven success resolving complex technical issues, maintaining SLA compliance, mentoring support teams, and delivering high-quality remote support in fast-paced environments. Familiar with Microsoft 365 environments, VPN technologies, remote access tools, multi-factor authentication, CRM platforms, ticketing systems, and enterprise support workflows. Recognized for strong problem-solving abilities, detailed documentation, leadership experience, and the ability to quickly learn, understand, and apply new technologies, tools, systems, and processes.