Macy Kyna R.

I am a dedicated Virtual Assistant with over 4 years of experience in customer service, healthcare and medical customer support, and administrative support. I help busy professionals, healthcare providers, and growing businesses stay productive by providing reliable administrative support, customer service, and healthcare-related assistance. My background in the BPO industry has equipped me with strong communication, problem-solving, and multitasking skills, allowing me to handle tasks accurately while delivering exceptional client and customer experiences. 💼 Services I Can Help With: ✔ Customer Support (Phone, Email & Chat) Delivering professional, timely, and customer-focused support to enhance client satisfaction and retention. ✔ E-commerce Customer Support (Australian Branded Products) Experienced in managing customer inquiries, orders, and support requests using Shopify and Gorgias. ✔ E-commerce Customer Support (US Skincare Products) Experienced in handling customer concerns, subscription inquiries, orders, and product support using Shopify, Commslayer, and Reamaze. ✔ Administrative Support Providing day-to-day administrative assistance to keep operations organized and running smoothly. ✔ Virtual Assistance Managing routine tasks efficiently so you can focus on growing your business. ✔ Customer Support & Order Management Assisting customers with orders, refunds, tracking updates, product inquiries, and account management. ✔ Email & Inbox Management Organizing inboxes, responding to inquiries, and ensuring important communications are never missed. ✔ Calendar Management & Scheduling Coordinating appointments, meetings, and schedules while avoiding conflicts and missed commitments. ✔ Appointment Setting Scheduling and confirming appointments while maintaining accurate calendar records. ✔ Healthcare & Medical Administrative Support Assisting with healthcare-related administrative tasks while maintaining accuracy, professionalism, and confidentiality. ✔ Medical Records & Documentation Support Maintaining organized digital records while following confidentiality and compliance guidelines. ✔ Patient & Member Support Helping patients and members with inquiries, account concerns, benefits information, appointment coordination, documentation, and customer support, and service-related requests. ✔ Insurance & Benefits Verification Support Assisting with eligibility checks and verifying patient information when required. ✔ Pharmacy Administrative Support Providing administrative assistance to help pharmacies maintain efficient daily operations. ✔ Prescription Data Entry Accurately entering and updating patient, prescription, and medication-related information. ✔ Data Entry & Data Management Maintaining accurate records, updating databases, and ensuring data integrity across systems. ✔ CRM Management Managing customer information, tracking interactions, and maintaining organized client records. ✔ Internet Research Conducting detailed research to gather accurate information and support informed business decisions. ✔ Document Preparation & File Management Creating, organizing, and maintaining digital documents for easy access and efficient workflow. ✔ Microsoft Office & Google Workspace Proficient in Word, Excel, PowerPoint, Google Docs, Sheets, and other productivity tools. I am a quick learner and comfortable adapting to new tools, systems, and processes. My goal is to help businesses improve productivity, provide outstanding customer experiences, and efficiently manage day-to-day operations so clients can focus on growing their business. Whether you need ongoing administrative support, healthcare assistance, or customer service expertise, I am ready to help your business succeed. 📩 Let's connect and discuss how I can support your team and contribute to your success.