Mae Anne D.

Profile Reliable Encoder / Payment Officer with 7 years of Experience in online casino operations, specializing in banking and data management. Skilled in handling sensitive information accurately and effeciently. Expertise Bank handling and reconciliation Transaction Processing (Withdrawals & Deposits) Online casino operations & financial procedures Back Office system management MS Excel (data entry, basic formulas, reporting) Team Leadership and staff supervision Training, coaching and performance monitoring Compliance with KYC and AML protocols Active Directory Cleanup Specialist - secures and optimizes network infrastructure by identifying and removing stale user/computer accounts, auditing Group Policies (GPOs), and resolving replication issues. Key tasks include automating cleanup via PowerShell, auditing Active Directory/Azure AD, and managing metadata to enhance security and performance. Jira Specialist - manages, configures, and maintains Atlassian Jira and Confluence instances to support team workflows and project management. Key duties include managing user permissions, customizing workflows, installing plugins/add-ons, troubleshooting system issues, and optimizing platform performance for security and efficiency.