Patricia Ann B.
Customer Service & Shopify Specialist | SMM & eCommerce VA Expert
⭐ 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗗𝗿𝗶𝘃𝗲𝗻 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 | 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲 | 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 | 𝗖𝗼𝗽𝘆𝘄𝗿𝗶𝘁𝗲𝗿 I help businesses deliver exceptional customer experiences, build a strong online presence, and streamline day-to-day operations. With hands-on experience in 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞, 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐂𝐨𝐩𝐲𝐰𝐫𝐢𝐭𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭, I bring a proactive, detail-oriented approach that helps businesses stay organized, improve customer satisfaction, and grow efficiently. 💼 𝐂𝐎𝐑𝐄 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 🔥 ⚡ Virtual Assistance & Administrative Support ⚡ Copywriting & Social Media Management ⚡ Payroll & Document Management ⚡ Teaching, Training, and Team Leadership ⚡ Proficient in Microsoft Office & Google Workspace ⚡ Strong customer service and people management skills 👩💻 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 & 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 🔥 🔹Live chat, email, and inbound customer support 🔹Shopify & Gorgias 🔹Order management, subscriptions, refunds, replacements & shipping concerns 🔹Customer retention and issue resolution 🔹CRM management and ticket handling 🔹SOP creation and workflow documentation 📱𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 🔥 🔹Content planning, scheduling, and publishing 🔹Social media strategy and campaign management 🔹Copywriting for Facebook, Instagram & LinkedIn 🔹Canva graphics and branded content creation 🔹Community management and inbox support 🔹Social media analytics and performance reporting 🎨 𝐂𝐚𝐧𝐯𝐚 𝐏𝐫𝐨 𝐃𝐞𝐬𝐢𝐠𝐧 🔥 🔹Eye-catching social media graphics 🔹Ebooks, presentations, flyers, and marketing materials 🔹Branded visuals that reflect your unique identity 🔹Quick turnaround without sacrificing quality ✍️ 𝐂𝐨𝐩𝐲𝐰𝐫𝐢𝐭𝐢𝐧𝐠🔥 🔹SEO-optimized product descriptions 🔹Website and service page copy 🔹Social media captions and campaigns 🔹Email marketing content 🔹Amazon product listings and keyword optimization 📂 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 🔥 🔹Calendar and inbox management 🔹Data entry and internet research 🔹Google Workspace & Microsoft Office 🔹Spreadsheet management and reporting 🔹File organization and documentation 🔹Process improvement and administrative support 🛠️ 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 🔥 🔹Shopify 🔹Gorgias 🔹Canva 🔹Meta Business Suite 🔹Google Workspace 🔹Microsoft Office 🔹Slack 🔹ChatGPT 🔹Zoho 🔹Buffer 🔹Capcut 🔹Tiktok 🌟𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗟𝗼𝘃𝗲 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗪𝗶𝘁𝗵 𝗠𝗲? 🔒 Reliable & Confidential– Trusted with sensitive data and projects ⏱️ Timely & Organized – Always meet deadlines with clear communication 🎯 Quality-Focused – Attention to detail that drives results 💡 Entrepreneurial Mindset – Running my own business gives me insight into your needs 📚 Eager to Learn & Grow – Constantly improving to better support your goals 🎯 𝐂𝐚𝐫𝐞𝐞𝐫 𝐎𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞 To contribute my expertise as a 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞, 𝐨𝐫 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐫, helping businesses deliver outstanding customer experiences, build a stronger online presence, and operate more efficiently. I am committed to providing reliable support, driving measurable results, and becoming a valuable long-term member of your team. 📩 𝗟𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁! 𝗜'𝗺 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗴𝗿𝗼𝘄.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6k
Billed in all: $14,988$15k
$2k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Ebay Dropshipping
Ranked by MRR among everyone on Upwork with the skill.
- #12Ebay Dropshipping278 freelancers · 🇵🇭 #6Top 4%🇵🇭#6 of 42
- #50Ecommerce Management Consultation322 freelancers · 🇵🇭 #7Top 16%🇵🇭#7 of 29
- #205eBay Listing1,915 freelancers · 🇵🇭 #67Top 11%🇵🇭#67 of 572
- #233Product Research2,526 freelancers · 🇵🇭 #110Top 9%🇵🇭#110 of 924
- #518Amazon3,514 freelancers · 🇵🇭 #124Top 15%🇵🇭#124 of 781
- #623Product Listings5,309 freelancers · 🇵🇭 #252Top 12%🇵🇭#252 of 1,714
- #1,733Copywriting21,052 freelancers · 🇵🇭 #187Top 8%🇵🇭#187 of 1,713
- #1,881Canva17,403 freelancers · 🇵🇭 #845Top 11%🇵🇭#845 of 6,543