Back to leaderboardLast snapshot: Nov 7
Kenice M.
Customer Service & Tech Support | Information Security, Data Analysis
I am a Technical Support Analyst with expertise in email troubleshooting and CRM software, including Zendesk and Salesforce. Proven track record of enhancing user satisfaction through effective problem resolution and empathetic communication at Placer.ai. Skilled in data analysis and ticketing systems, consistently achieving high customer satisfaction rates.
🇯🇲Spanish Town, Jamaica$10/hr90% JSS5.00 (3)Since Aug 2025
Earnings and projects
MRR
$65$65
Last 6 months ÷ 6
World#145,571 / 412,022 / 412k
🇯🇲Country#358 / 1,010 / 1,010
Revenue, last 30 days
$0$0
Last 6 months: $387
Total earnings
$6,340$6.3k
Billed in all: $6,557$6.6k
World#234,653 / 412,022 / 412k
🇯🇲Country#699 / 1,010 / 1,010
Per project
$1,585$1.6k
$194 in the last 6 months
World#91,520 / 412,022 / 412k
🇯🇲Country#412 / 1,010 / 1,010
Projects, last 6 months
2
50% fixed50% hourly
World#88,918 / 412,022 / 412k
🇯🇲Country#127 / 1,010 / 1,010
Projects in all
4
Across 5 contracts
20% fixed80% hourly
World#283,741 / 412,022 / 412k
🇯🇲Country#548 / 1,010 / 1,010
Earnings, last 30 days
$6.6kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 39% in Salesforce
Ranked by MRR among everyone on Upwork with the skill.
- #886Gorgias1,588 freelancers · 🇯🇲 #13Top 56%🇯🇲#13 of 30
- #1,456Salesforce3,758 freelancers · 🇯🇲 #14Top 39%🇯🇲#14 of 32
- #2,763Zendesk5,908 freelancers · 🇯🇲 #46Top 47%🇯🇲#46 of 139
- #3,842CRM Software8,314 freelancers · 🇯🇲 #38Top 46%🇯🇲#38 of 71
- #9,770Shopify23,160 freelancers · 🇯🇲 #27Top 42%🇯🇲#27 of 67
- #13,404Virtual Assistance29,113 freelancers · 🇯🇲 #76Top 46%🇯🇲#76 of 181
- #15,354Customer Service37,167 freelancers · 🇯🇲 #190Top 41%🇯🇲#190 of 525
- #20,983Data Entry53,630 freelancers · 🇯🇲 #136Top 39%🇯🇲#136 of 377