Andy M.

I'm a Multimedia & IT Professional with 12+ years of experience in music production, 6+ years of DJ experience, and professional experience in IT support, Microsoft 365, systems administration, video editing, and digital content creation. I work across multimedia, music, IT support, and customer service, helping clients solve technical problems, manage digital workflows, and create polished content. 🎬 Video & Multimedia - Video editing for YouTube, social media, promotions, and music content - Short-form videos, reels, and promotional content - Audio synchronization, cleanup, and basic sound design - Music video and artist/DJ content - Digital content creation 🎵 Music & Audio - Music production and beatmaking - DJ mixes and transitions - Playlist curation - Audio editing and cleanup - Podcast, radio, and voice/audio editing - Music preparation for video and social content 💻 IT Support & Customer Service I have professional experience supporting users and Microsoft 365 environments, as well as working as a Systems Administrator. I can assist with: - General technical support and troubleshooting - Windows and PC troubleshooting - Microsoft 365 support - Email and Outlook troubleshooting - User account and access issues - Software installation and configuration - Basic networking and connectivity troubleshooting - Remote technical support - Customer service and client communication - Documentation and problem resolution My technical background includes experience supporting Microsoft 365, Exchange Online, Teams, Windows environments, and business IT systems. 🎧 Music Technology I also have hands-on experience with music-production and DJ environments, including DAWs, audio interfaces, MIDI, audio routing, plugins, and DJ software. What makes me different is the combination of creative, technical, and customer-facing experience. I can work with a client on a creative project, troubleshoot a technical problem, or provide reliable remote support while communicating clearly and professionally. I'm comfortable working independently, learning new tools quickly, troubleshooting problems, and keeping clients informed throughout the process. If you need help with multimedia, music, IT support, technical troubleshooting, or customer service, I'm ready to help.