Joseph D.
Customer management
PROFESSIONAL SUMMARY More than a decade's worth of experience in project management and customer-focused roles. Skilled in remote client management, improving operational processes, and delivering exceptional customer satisfaction. Expert at communicating with stakeholders, problem solving, and optimising workflows. I am passionate about providing highquality client support, and am now looking to bring my experience to a dynamic, remote-first business. Areas of Expertise: Customer Support | Cross-Functional Collaboration | Process & Workflow Improvement | Client & Stakeholder Engagement | Communication | Customer Journey | Problem Solving
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $710
Billed in all: $4,614$4.6k
$710 in the last 6 months
Across 2 contracts
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 31% in Relationship Management
Ranked by MRR among everyone on Upwork with the skill.
- #100Customer Experience Research275 freelancers · 🇬🇧 #1Top 36%🇬🇧#1 of 5
- #271Relationship Management870 freelancers · 🇬🇧 #5Top 31%🇬🇧#5 of 30
- #1,134Client Management2,926 freelancers · 🇬🇧 #25Top 39%🇬🇧#25 of 81
- #1,140Customer Experience2,788 freelancers · 🇬🇧 #14Top 41%🇬🇧#14 of 55
- #1,382Salesforce3,758 freelancers · 🇬🇧 #16Top 37%🇬🇧#16 of 58
- #1,919Customer Relationship Management5,121 freelancers · 🇬🇧 #32Top 37%🇬🇧#32 of 100
- #6,538Project Management18,568 freelancers · 🇬🇧 #127Top 35%🇬🇧#127 of 480
- #14,450Customer Service37,167 freelancers · 🇬🇧 #89Top 39%🇬🇧#89 of 377